Privacy Policy Mae Slot – Personal Data Protection for Malaysian Players

1Introduction & Scope of This Policy

This Privacy Policy outlines the commitment Mae Slot ("we", "platform", "mae slot") to the privacy and personal data protection of all users and players on our platform in Malaysia. This document forms part of the overarching agreement between you and mae slot, and should be read together with our Terms & Conditions.

Mae slot operates as a digital entertainment platform offering slots, live casino, Sports Betting (Liga Super Malaysia, EPL), cricket, badminton, e-sports, and a wide range of other games to players in Malaysia. In providing these services, we necessarily collect and process certain personal data from our players.

We recognise that privacy is a fundamental right of every individual. As such, mae slot adopts a "privacy by design" approach — meaning privacy considerations are built directly into our systems and processes from the ground up, not added as an afterthought. Whenever data is collected, we ask ourselves: "Is this truly necessary? Can we achieve the same outcome with less data?"

2Personal Information We Collect

Mae slot collects personal data from you in several ways. The following are the main categories of data we collect:

Data you provide directly:

Data collected automatically while you use the platform:

3How Mae Slot Uses Your Data

The data we collect is used solely for legitimate and necessary purposes in operating the mae slot platform. The following are the primary purposes for which data is used:

1. Account Management: Creating, verifying, and maintaining your player account. This includes identity verification (KYC) to meet anti-money laundering (AML) requirements and to confirm that you meet the minimum age requirement.
2. Service Provision: Processing deposits and withdrawals via TNG eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, CIMB Clicks, and other Malaysian payment methods; enabling you to enjoy slots, live casino, Sports Betting, cricket, and e-sports.
3. Security & Fraud Prevention: Detecting and preventing fraud, money laundering, account hacking, and other forms of platform abuse. This is a legal obligation on our part.
4. Communications: Sending important notifications relating to your account, the latest promotions (with your consent), updates to our terms & conditions or privacy policy, and responses to your customer support enquiries.
5. Service Improvement: Analysing platform usage patterns in aggregate (not individually) to identify areas for improvement and enhance the overall mae slot player experience.
6. Legal Compliance: Fulfilling reporting obligations to the relevant regulatory authorities when required by law.

We do not use your data to make automated decisions that significantly affect you without human involvement, except for automated security measures necessary to protect the platform.

4Legal Basis for Data Processing

Mae slot processes your personal data on one or more of the following legal bases, depending on the type of data and the purpose of processing:

• Contract Performance: Processing necessary to carry out the service agreement between you and mae slot, including financial transaction processing and account management.
• Legal Obligation: Processing required to comply with applicable laws, including KYC, AML requirements and reporting obligations to relevant authorities.
• Legitimate Interests: Processing for the purposes of platform security, fraud prevention, and service improvement, where our interests do not override your privacy rights and interests.
• Consent: For optional marketing communications such as promotional emails and notifications, we require and rely on your explicit consent, which may be withdrawn at any time.

5Sharing Data with Third Parties

Mae slot does not sell your personal data. However, in operating the platform, we may share necessary data with the following selected categories of third parties:

• Payment Service Providers: The providers TNG eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u (FPX), and CIMB Clicks (FPX) receive the data necessary to process your transactions. All these providers are subject to their own privacy policies and applicable data protection requirements in Malaysia.
• Game Providers: Gaming companies that provide slots, live casino, and e-sports platforms to mae slot may receive session data necessary to operate the games. This data is kept to the minimum required and does not include full financial details.
• Legal Authority: mae slot will disclose personal data to Malaysian authorities when required by law, court order, or a valid regulatory directive.
• Analytics Services: We use aggregated, non-identifying analytics services to understand overall platform usage patterns.

6Data Security Practices We Follow

Mae slot implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• Encryption in transit: All communications between your device and mae slot's servers are encrypted using TLS 1.3 with 256-bit SSL certificates that are regularly renewed.
• Encryption of sensitive data at rest: Passwords are stored in hashed form using the bcrypt algorithm. Other sensitive information is encrypted within our database.
• Role-based access control: mae slot staff only have access to the data they need to perform their duties. All access is logged and audited.
• Two-factor authentication (2FA): mae slot encourages all players to enable 2FA on their accounts as an additional layer of security.
• Continuous security monitoring: Our systems are monitored around the clock to detect suspicious activity or attempted breaches.
• Regular penetration testing: mae slot conducts regular independent security testing to identify and address potential vulnerabilities before they can be exploited.
• Staff security training: All mae slot staff receive regular security awareness and data protection training.

While we take all reasonable steps to protect your data, no security system can guarantee absolute protection at all times. We continuously work to improve our security posture in line with the latest technological developments and emerging threats.

7Data Retention & Deletion

Mae slot does not retain your personal data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:

• Active account data: Retained for the duration of account activity and for the required period following account closure to fulfil legal obligations.
• Financial transaction records: Retained for a minimum of seven years in accordance with Malaysian financial and anti-money laundering legislation.
• Customer support communication logs: Retained for three years following your last interaction, for dispute resolution purposes.
• Analytics data: Non-identifying usage data is retained for two years before being permanently deleted or anonymised.
• Marketing data (with consent): Retained until you withdraw your consent, after which it is deleted within 30 days.

Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered. For physical media, secure document destruction procedures are applied.

8Your Rights as a User

You have a number of rights regarding your personal data that mae slot is obliged to respect. The following are your key rights:

To exercise any of the above rights, please contact the mae slot data protection team at support@maeslot.biz stating the right you wish to exercise and your account details. mae slot will process your request within 30 business days. For complex cases, this period may be extended to 60 days, with prior notice to you.

Please note that some of these rights are subject to certain exceptions. For example, the right to deletion may be limited where the data is required to fulfil a legal obligation (such as financial transaction records that must be retained for seven years). mae slot will inform you if any such exception applies in your case.

9Cookies & Tracking Technologies

The mae slot website uses cookies and similar tracking technologies to ensure the platform functions correctly and to enhance your experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functionality such as login sessions and security. These cookies cannot be disabled without affecting platform performance.
• Performance Cookies: Collecting information on how you use the platform — which pages are visited most frequently and any error messages encountered. This data is used to improve the platform and is collected in aggregate form.
• Functional Cookies: Remembering your preferences such as language and display settings to deliver a more personalised experience.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect some features of the mae slot platform. Please refer to your browser's documentation for instructions on managing cookies.

10Child Protection

Mae slot takes the protection of minors extremely seriously. Our platform is not designed for, nor directed at, individuals under the age of 18.

We do not knowingly collect personal data from individuals under 18 years of age. If we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the relevant account.

11Amendments to This Privacy Policy

Mae slot reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, applicable legislation, or the introduction of new platform features. When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this document
• Displaying a clear notice on the mae slot platform's main page
• Emailing all registered players at least seven days before changes take effect (for material changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Continued use of the mae slot platform after any changes take effect will be considered acceptance of the latest version of this Privacy Policy.

12Contact Mae Slot's Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how mae slot handles your personal data, we encourage you to reach out to us. Our team is ready to assist.